Crystaline Comms
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Fixed Line

Telephone systems

Telephone systems can make huge efficiencies, next to pc's they are the greatest productivity improvement for internal staff you can make.
We can provide you with a system which is upgradeable for your changing business needs, as well as integrating with your working practices such as linking incoming calls to your client databases, for that personal touch, or providing extensions at home offices so you stay in touch with the office for free and still look like you are working from the main office.
Let us come and show you a working system and the benefits it can provide your business.
We can also finance any equipment installed to spread the payments over the life of the equipment. Renewing your equipment can also produce many cost reductions and efficiencies that upgrading or replacing is often a self funding project.

Low cost calls

Crystaline Communications offers a fully integrated service for both low-cost, fixed line calls and your line rental, all on one bill.
Our services can offer you:
  • significantly lower call charges
  • reduced administrative costs
  • full management reporting
  • itemised and cost centre billing
To reduce the cost of calls made from your office and home phones, we provide the following range of services:

Least Cost Routing

This form of re-routing uses an access code recognised by the local exchange to send your phone calls over a different network. The PIN code can be entered manually, or more usually by using an auto-dialler, which inserts the code once the number has been dialled. If your telephone system incorporates a switchboard (PABX), then in most cases we can pre-program your PABX to re-route the calls automatically. Least Cost Routing offers:
  • significant savings on your national, international and mobile calls
  • no installation charges
  • no need to change your phone numbers

Carrier-Pre-Selection (CPS)

CPS enables us to carry all of your outbound calls without the need for you to enter an access code, use any form of dialler or even have your PABX re-programmed. You keep your existing telephone numbers and continue to make telephone calls as usual.
The network access technology used by CPS allows traffic originating from your site to be re-routed automatically as the access code is inserted digitally at the local BT exchange. Activating CPS is very straightforward. All you need to do is submit an account application form, which authorises the changeover at the BT exchange, and we will do the rest.
Benefits of CPS:
  • no installation charges
  • no need to change your phone numbers or equipment
  • no prefix to dial and no diallers to purchase
  • all your exchange lines are included, so none of your calls leak onto more expensive networks
  • the option to include your line rental on your monthly
  • considerable savings on your national, international and mobile calls

Line rental management package

If you opt for CPS, you can also choose to have your BT exchange lines transferred to Crystaline Communications. Not only will you benefit from a reduction on your line rental but also your administration will be simplified as you will receive a single monthly bill for your line rental and call charges. You will also have only one point of contact to manage your entire low cost calls package.

Inbound call management

Quick and easy-to-set-up local, freephone and national rate numbers that don't limit your office presence to a single location this can offer your business a number of advantages including:
  • the ability for you to pay for your customers to be able to call you free of charge or conversely, for you to earn income from their call to you where appropriate
  • effectively giving your company a national presence as you no longer publish your standard telephone number with area code
  • your number is yours for life provided it remains in use, so there will be no need to re-communicate your number when national number codes change or you move premises

Other intelligent network services

Crystaline Communications can also offer you a range of network services to make your business more effective eg.
  • Call Recording
  • Queue Manager